30-day returns — you have 30 days after receiving your item to request a return.
Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition in which you received it: unworn or unused, with tags attached (where applicable), and in its original packaging. You will also need the receipt or proof of purchase.
To request a return, please contact us at support@yestore.co.uk.
Approved returns must be sent to:
Yestore Ltd
55 Wayside
Potters Bar
Hertfordshire
EN6 5NF
United Kingdom
If your return is accepted, we will send you return instructions explaining how and where to send your package. Items sent back without first requesting and receiving return authorization will not be accepted.
For any return-related questions, please contact us at support@yestore.co.uk.
Damages and Issues
Please inspect your order as soon as it arrives. Contact us immediately at support@yestore.co.uk if an item is defective or damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.
Exceptions and Non-Returnable Items
Certain types of items cannot be returned, including:
Refunds
Once we receive and inspect your return, we will let you know if the refund was approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at support@yestore.co.uk.
Contact Us
If you have any questions about this Refund Policy, or about the return eligibility of a specific item, please contact us at support@yestore.co.uk or call 07988580734.
