30-day returns — you have 30 days after receiving your item to request a return.
Last updated: 19 September 2026
This website is operated by Yestore. Throughout these Terms of Service, “we”, “us” and “our” refer to Yestore.
Business name: Yestore
Address: 55 Wayside, Potters Bar, Hertfordshire, EN6 5NF, United Kingdom
Email: support@yestore.co.uk
Telephone: +44 7988 580734
Website: https://yestore.co.uk
Yestore provides this website, including its information, products, services and tools, subject to these Terms of Service. Our store is hosted by Shopify, which provides the ecommerce platform that enables us to sell our products and services.
By visiting our website or purchasing from us, you agree to these Terms. If you do not agree, you should not use our website or place an order. Nothing in these Terms affects your statutory rights under applicable consumer law.
You must be legally capable of entering into a binding contract to place an order. If you create an account, you are responsible for keeping your login details secure and for activity carried out through your account.
You agree to provide current, complete and accurate information when placing an order, including your billing, delivery and contact details.
We take reasonable care to ensure that product descriptions, images, prices and availability information are accurate. However, colours and appearance may vary slightly depending on your device display, and packaging may differ from the images shown where this does not materially affect the product.
All products are subject to availability. We may update product information, correct errors or discontinue products. If an error materially affects an order you have placed, we will contact you and offer an appropriate solution, which may include cancellation and a full refund.
When you place an order, you are offering to purchase the selected products. An order acknowledgement does not necessarily mean that we have accepted your order. A binding contract is formed when we send an order confirmation or dispatch confirmation, depending on our checkout process.
We may decline or cancel an order before acceptance if:
The product is unavailable;
Payment cannot be authorised;
The price or product information contains an obvious error;
We cannot deliver to the address provided; or
We reasonably suspect fraud or misuse.
If payment has already been taken for an order we cannot accept, we will issue a refund to the original payment method.
Prices are displayed in the currency shown on the website. The product price, applicable taxes, delivery charges and total amount payable will be displayed before you complete checkout.
You must use a payment method you are authorised to use. Payment is processed securely through the methods available at checkout. We do not directly store complete payment-card details.
Promotional offers may have additional terms. If promotional terms conflict with these Terms, the specific promotional terms will apply to that promotion.
Available delivery options, estimated delivery times and shipping charges are shown at checkout or in our Shipping Policy before you place your order.
Delivery times are estimates unless we expressly agree to a guaranteed delivery date. We are not responsible for delays caused by events outside our reasonable control, but we will take reasonable steps to minimise their effect and keep you informed where appropriate.
For consumer orders, responsibility for the goods passes to you when they are delivered to you or to a person identified by you to receive them. If you appoint your own carrier and that option was not offered by us, responsibility may pass when the goods are handed to that carrier, as permitted by law.
You are responsible for providing a complete and accurate delivery address. Customs duties, import taxes or similar charges will be disclosed where required or may be payable by you where clearly stated before purchase.
Returns, cancellations, exchanges and refunds are handled under our Refund Policy, which forms part of these Terms.
Our Refund Policy explains:
How to request a return;
The conditions and timeframe for returns;
The return address and shipping process;
Items that cannot be returned; and
When and how refunds are issued.
Nothing in our Refund Policy or these Terms limits rights you may have under consumer law, including rights relating to faulty, damaged, misdescribed or undelivered goods.
We may cancel an order if we cannot supply the product, there is an obvious pricing or description error, payment is not authorised, or fulfilling the order would be unlawful. If we cancel after payment has been taken, we will refund the amount paid to the original payment method.
You may use this website only for lawful purposes. You must not:
Violate any applicable law or regulation;
Infringe our intellectual-property rights or another person’s rights;
Submit false, fraudulent or misleading information;
Introduce viruses, malware or other harmful code;
Attempt to gain unauthorised access to the website or related systems;
Interfere with the website’s security or operation; or
Scrape or commercially exploit the website without written permission, except where permitted by law.
We may suspend or restrict access where reasonably necessary to protect our website, customers or legal rights.
Unless otherwise stated, the content on this website—including text, graphics, logos, photographs, videos and website design—is owned by or licensed to Yestore and protected by applicable intellectual-property laws.
You may use the website for personal, non-commercial shopping purposes. You may not reproduce, distribute, modify, republish, sell or commercially exploit our content without prior written permission, except where permitted by law.
Third-party names, logos and trademarks remain the property of their respective owners. Their appearance on our website does not imply sponsorship or endorsement unless expressly stated.
If you submit a review, image, comment or other content, you confirm that it is accurate, lawful, based on your genuine experience where applicable, and does not infringe another person’s rights.
You grant us a non-exclusive, worldwide, royalty-free licence to display, reproduce and use that content for operating and promoting our business. We may remove content that is unlawful, misleading, abusive, irrelevant or otherwise violates these Terms.
Any incentive offered for feedback will not depend on the feedback being positive, and incentivised content must be disclosed where required by law or platform rules.
Our website may link to third-party websites or use third-party payment, delivery and technology services. We are not responsible for websites we do not control. Please review their terms and privacy notices before using their services.
Our store is hosted by Shopify. Purchases made through this website are transactions between you and Yestore, not between you and Shopify. Shopify provides the ecommerce platform and may process personal information as explained in our Privacy Policy and Shopify’s applicable privacy notices.
Our collection and use of personal information are explained in our Privacy Policy. Information about cookies and similar technologies is provided through our website’s cookie notice or Privacy Policy.
Please do not send sensitive payment information by ordinary email.
We do not exclude or limit liability where it would be unlawful to do so. This includes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, and consumer rights that cannot legally be excluded.
We are responsible for losses that are a foreseeable result of our breach of these Terms or failure to use reasonable care and skill. We are not responsible for losses that are not foreseeable or for business losses suffered by consumers, such as loss of profit, revenue, opportunity or business interruption.
The website may occasionally be unavailable for maintenance, security or circumstances outside our reasonable control. We do not guarantee uninterrupted access, but we will take reasonable steps to restore service.
We are not responsible for delay or failure caused by circumstances outside our reasonable control. If such an event significantly affects your order, we will contact you as soon as reasonably possible and explain the available options.
If any provision of these Terms is found to be unlawful or unenforceable, it will be treated as removed only to the extent necessary. The remaining provisions will continue in effect.
If we do not immediately enforce a provision of these Terms, this does not mean that we waive our right to enforce it later.
We may update these Terms to reflect changes to our services, practices or legal obligations. The current version and its “Last updated” date will appear on this page. Changes will not unfairly reduce rights relating to orders already accepted.
These Terms are governed by the laws of England and Wales. If you are a consumer living elsewhere in the United Kingdom or another jurisdiction, you may also benefit from mandatory protections under the laws of your place of residence and may be entitled to bring proceedings in your local courts.
Questions about these Terms, an order or our services can be sent to:
Yestore Ltd
55 Wayside
Potters Bar
Hertfordshire
EN6 5NF
United Kingdom
Email: yestoreltd@yahoo.com
Telephone: +44 7988 580734
