Shipping policy

Shipping Policy

At YESTORE, we aim to process and ship your order as quickly as possible. This Shipping Policy explains how we handle order processing, delivery timeframes, shipping charges, and shipping-related issues. Shopify allows merchants to publish a shipping policy directly in store policies, and UK online sellers must give clear delivery information to customers.

1. Order Processing

Orders are usually processed within [1–3 business days] after payment is received and confirmed.

Orders are not processed, shipped, or delivered on weekends or public holidays unless stated otherwise.

During busy periods, promotions, holidays, or unexpected demand, processing times may be slightly longer.

2. Shipping Destinations

We currently ship to:

  • United Kingdom
  • [Europe / selected international countries if applicable]

If your location is not available at checkout, it means we do not currently ship to that destination.

3. Shipping Rates

Shipping charges are calculated at checkout unless otherwise stated.

We may offer:

  • Standard Shipping – [price or “calculated at checkout”]
  • Express Shipping – [price or “if available at checkout”]
  • Free Shipping – on orders over [amount, if applicable]

Shopify supports flat rates, free shipping, and carrier-calculated shipping rates, so your checkout charges should match the shipping setup you choose in Shopify.

4. Estimated Delivery Times

Estimated delivery times are as follows:

  • UK Standard Delivery: [2–5 business days]
  • UK Express Delivery: [1–2 business days]
  • International Delivery: [5–15 business days]

These delivery times are estimates only and are not guaranteed unless expressly stated.

Under UK rules for online selling, goods must generally be delivered within 30 days unless a different timeframe has been agreed with the customer.

5. Delays

Delivery delays can occasionally occur due to:

  • courier issues
  • weather conditions
  • customs processing
  • high order volumes
  • incorrect shipping details provided by the customer

If your order is delayed, we will do our best to help track it and provide an update.

6. Incorrect Address Information

Please make sure your shipping address is complete and accurate before placing your order.

YESTORE is not responsible for delays or failed delivery caused by incorrect or incomplete address details entered at checkout.

If you notice an address mistake, contact us as soon as possible at eyestore.wnm@gmail.com.

7. Order Tracking

If tracking is available for your order, you will receive shipping confirmation and tracking details once your order has been dispatched.

8. Lost, Stolen, or Damaged Parcels

If your parcel arrives damaged, or if you believe it has been lost in transit, please contact us at eyestore.wnm@gmail.com as soon as possible.

Please include:

  • your order number
  • your full name
  • photos of damaged packaging or items, if applicable

We will review the issue and work with the shipping provider to help resolve it.

9. Customs, Duties, and Taxes

For international orders, customs duties, import taxes, or other local fees may apply depending on the destination country.

These charges are the responsibility of the customer unless otherwise stated.

10. Delivery Responsibility

Once an order has been handed to the shipping carrier, delivery timing may depend on the carrier’s operations. However, as the seller, we remain responsible for supplying the goods to the customer under applicable consumer law.

11. Contact Information

If you have any questions about shipping, please contact us:

YESTORE
Website: yestore.co.uk
Email: eyestore.wnm@gmail.com
Address: 55 Wayside, Potters Bar, Hertfordshire, UK