Shipping Policy

Thank you for shopping with YeStore. We aim to process and deliver every order as quickly and safely as possible.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Orders placed on weekends or public holidays may begin processing on the next business day.

During holidays, sales, or periods of high order volume, processing times may be slightly longer.

Shipping Times

Estimated delivery times are:

• United Kingdom: 3–7 business days

• United States: 7–15 business days

• Europe: 7–15 business days

• International Orders: 7–20 business days

Delivery times are estimates and may vary depending on the destination, courier service, customs processing, weather conditions, or other circumstances outside our control.

Shipping Charges

Shipping charges are calculated and displayed at checkout before you complete your purchase.

If free shipping is available for your order, it will automatically appear during checkout.

Order Tracking

When tracking is available, you will receive a shipping confirmation email containing your tracking information once your order has been dispatched.

Please allow some time for the tracking information to update after your parcel has been handed to the courier.

International Orders, Customs & Duties

International customers may be responsible for customs duties, import taxes, VAT, or other fees charged by their country's authorities.

These charges are not included in the product price or shipping fee unless specifically stated at checkout.

YeStore is not responsible for delays caused by customs clearance.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate delivery address.

If you notice an error in your shipping address, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has been processed or shipped.

If an order is returned because an incorrect or incomplete address was provided, additional shipping charges may apply before the order can be resent.

Delayed Orders

Occasionally, deliveries may be delayed because of courier issues, customs processing, severe weather, holidays, or other circumstances beyond our control.

If your order has not arrived within the expected delivery period, please contact us and we will assist you in checking the shipment.

Lost or Damaged Packages

If your order arrives damaged, please contact us promptly with your order details and clear photographs of the package and damaged item.

If tracking indicates that an order has been delivered but you cannot locate it, please check with household members, neighbours, your building reception, and the delivery carrier first. You may then contact us for additional assistance.

Multiple Shipments

In some cases, products from the same order may be shipped separately. If this happens, you may receive more than one package or tracking number.

Returns and Refunds

Shipping-related returns, exchanges, and refunds are handled according to our separate Return & Refund Policy.

Contact Us

If you have any questions about shipping or your order, please contact YeStore customer support through our Contact Us page or the contact details provided on our website.

We appreciate your business and thank you for shopping with YeStore.