30-day returns — you have 30 days after receiving your item to request a return.
Last updated: 19 September 2026
Thank you for shopping with Yestore. This Shipping Policy explains how we process, dispatch and deliver orders placed through https://yestore.co.uk.
Orders are normally processed within 1–3 business days after payment has been successfully confirmed.
Business days are Monday to Friday, excluding UK public holidays. Orders placed during weekends or public holidays will normally begin processing on the next business day.
Processing may take slightly longer during holidays, promotional events or periods of unusually high demand. The processing period is separate from the estimated delivery time.
After dispatch, estimated delivery times are:
United Kingdom: 3–7 business days
United States: 7–15 business days
Europe: 7–15 business days
Other international destinations: 7–20 business days
These delivery times are estimates and are not guaranteed unless expressly stated otherwise during checkout.
Delivery may be affected by the destination, courier service, customs clearance, severe weather, public holidays or circumstances outside our reasonable control.
Available shipping options and applicable charges are displayed during checkout before payment is completed.
If your order qualifies for free shipping, this will be clearly shown during checkout. No shipping charge will be added after you have completed your purchase unless you request a change that results in an additional charge.
After placing an order, you will receive an order-confirmation email at the email address provided during checkout.
When tracking is available, we will send a shipping-confirmation email containing the tracking number or tracking link after your order has been dispatched.
Tracking information may take some time to update after a parcel has been handed to the courier.
International orders may be subject to customs duties, import taxes, VAT or other charges imposed by the destination country.
Unless expressly stated during checkout, these charges are not included in the product price or shipping fee and are the customer’s responsibility.
We cannot control or predict charges imposed by customs authorities. International customers should contact their local customs authority for further information before placing an order.
Yestore is not responsible for customs-clearance delays, but we will provide reasonable assistance with available shipping information.
Customers are responsible for providing a complete and accurate delivery name and address during checkout.
If you notice an error, contact us immediately at support@yestore.co.uk. We will try to update the address before dispatch, but we cannot guarantee that changes will be possible after an order has been processed or shipped.
If a parcel is returned because the customer supplied an incorrect or incomplete address, we will contact the customer to discuss redelivery or a refund. Additional delivery charges may apply where permitted by law.
If your order has not arrived within the estimated delivery period, please:
Review the tracking information, if available.
Check for attempted-delivery notifications.
Confirm that the delivery address is correct.
Contact us at support@yestore.co.uk
We will assist you by reviewing the available tracking information and, where appropriate, contacting the courier.
If tracking has not updated for an extended period or the parcel appears to be lost, please contact us so that we can investigate with the courier.
If tracking shows that a parcel was delivered but you cannot locate it, please check with household members, neighbours, any safe place identified by the courier, and your building reception where applicable. You should then contact us for further assistance.
Your statutory rights relating to undelivered goods are not affected by this policy.
Please inspect your order when it arrives.
If an item is damaged, defective or incorrect, contact us promptly at support@yestore.co.uk and provide:
Your name and order number;
A description of the problem; and
Clear photographs of the item and packaging, where possible.
We will review the issue and provide an appropriate solution in accordance with our Refund Policy and applicable consumer law.
Products from the same order may occasionally be dispatched separately. If this happens, you may receive more than one parcel, dispatch confirmation or tracking number.
You will not be charged additional shipping fees solely because we choose to divide an order into multiple shipments.
Returns, cancellations, exchanges and refunds are handled under our Refund Policy.
Please contact us before returning an item. Unauthorised returns may not be accepted.
For questions about shipping, delivery or an existing order, contact:
Yestore
55 Wayside
Potters Bar
Hertfordshire
EN6 5NF
United Kingdom
Email: support@yestore.co.uk
Telephone: +44 7988 580734
Website: https://yestore.co.uk
