L'OCCITANE - Body Care and Hair Care Travel Collection Giftset

Welcome to Yestore . We aim to provide fast delivery and a simple returns process for all our customers. Shipping Policy Delivery Time We offer Free UK Delivery on all orders. Estimated delivery time: 2–3 working days Orders are processed Monday to Friday Orders placed on weekends or public holidays will be processed on the next working day Shipping Confirmation Once your order has been dispatched, you may receive a shipping confirmation email with tracking information (if available). Delivery Delays While we aim to deliver within the estimated timeframe, delays may occasionally occur due to courier services, weather conditions, or high order volumes. Returns Policy We offer a 15-Day Return Policy for eligible items. Return Eligibility To qualify for a return: The item must be unused and in its original condition All original packaging and tags must be included The return request must be made within 15 days of delivery Return Postage Buyer is responsible for return postage costs Original shipping charges (if any) are non-refundable Non-Returnable Items For hygiene and safety reasons, certain items may not be eligible for return unless faulty or damaged. Damaged or Incorrect Items If you receive a damaged, faulty, or incorrect item, please contact us as soon as possible with your order details and photos of the issue. Refunds Once your returned item is received and inspected: Approved refunds will be processed to the original payment method Refunds may take several working days to appear depending on your bank or payment provider Contact Us If you have any questions regarding shipping or returns, please contact us through Yestore.co.uk .